Privacy Policy

1. Introduction

This Privacy Policy is provided by Pepperose LTD ("Company", "we", "us", or "our"), a company registered in England and Wales under company registration number 06112811, with its registered address at The Maylands Building, Office 42, Maylands Avenue, Hemel Hempstead HP2 7TG, United Kingdom.

We are the data controller responsible for your personal data collected through PDF-Help. We are committed to protecting and respecting your privacy in accordance with the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and all other applicable data protection legislation.

By using PDF-Help, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your personal data as described herein.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you create an account, subscribe to our service, or contact us, we may collect the following personal data:

• Name - your first and last name as provided during registration
• Email address - used for account authentication, communication, and billing notifications
• Country - your country of residence for tax, legal compliance, and regional service delivery
• Order and transaction information - subscription details, billing history, and purchase records

2.2 Payment Information

When you make a payment, your credit card, debit card, Apple Pay, or Google Pay details are processed directly by our PCI-DSS compliant third-party payment providers. We do not store, process, or have access to your full payment card numbers. We may retain a truncated card number (last four digits), card type, and expiration date for identification and customer support purposes only.

2.3 Automatically Collected Information

When you access and use PDF-Help, we may automatically collect the following technical data:

• IP address - used for security, fraud prevention, and approximate geographic location
• Browser type and version - to ensure compatibility and optimise your experience
• Device information - including operating system, device type, and screen resolution
• Usage data - pages visited, features used, timestamps, referral URLs, and interaction patterns

3. Pricing & Subscription Data

PDF-Help operates on a subscription model. We collect and process data related to your subscription, including:

• Trial activation: A $0.01 (USD) charge for a 24-hour trial period, after which the subscription automatically converts to $29.99 (USD) every 28 days unless cancelled.
• Subscription status: Whether your account is in trial, active, cancelled, or expired.
• Billing cycle dates: Start and end dates of each 28-day billing period.
• Payment history: Records of successful and failed payment attempts.

This data is necessary to manage your subscription, process payments, and provide customer support.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

• Service delivery: To provide, maintain, and improve the PDF-Help platform and its features.
• Account management: To create and manage your account, authenticate your identity, and process your subscription.
• Payment processing: To charge your payment method for trial fees ($0.01) and subscription fees ($29.99 every 28 days) and to manage billing.
• Communication: To send you important service-related notices, including billing confirmations, subscription renewal reminders, changes to our terms and policies, and security alerts. You may not opt out of these essential communications.
• Customer support: To respond to your inquiries, troubleshoot issues, and provide assistance.
• Security and fraud prevention: To detect, prevent, and address technical issues, fraud, abuse, and illegal activity.
• Service improvement: To analyse usage patterns, diagnose technical problems, and improve the performance and user experience of PDF-Help.
• Legal compliance: To comply with applicable laws, regulations, and legal processes, including tax obligations and responding to lawful requests from public authorities.

5. Legal Basis for Processing

Under the GDPR and UK GDPR, we process your personal data on the following legal bases:

• Performance of a contract (Art. 6(1)(b)): Processing is necessary to perform our contract with you, including providing the Service, managing your subscription, and processing payments.
• Legitimate interests (Art. 6(1)(f)): Processing is necessary for our legitimate interests, including improving our Service, preventing fraud, and ensuring network security, provided these interests are not overridden by your rights and freedoms.
• Legal obligation (Art. 6(1)(c)): Processing is necessary to comply with legal obligations to which we are subject, such as tax and accounting requirements.
• Consent (Art. 6(1)(a)): Where we rely on your consent, you have the right to withdraw it at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6. Cookies & Local Storage

PDF-Help does not use traditional HTTP cookies for tracking purposes. Instead, we use browser-based storage mechanisms to ensure the proper functioning of the Service:

• sessionStorage: Used to store temporary session data that is cleared when you close your browser tab. This includes authentication tokens and temporary user preferences.
• localStorage: Used to store persistent preferences and settings that enhance your experience across sessions, such as interface preferences and feature states.

These storage mechanisms are essential for the operation of the Service and do not involve third-party tracking. We do not use third-party advertising cookies or tracking pixels.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Account data: Retained for the duration of your active subscription and for a reasonable period thereafter to allow for account reactivation or to address any outstanding issues.
• Transaction and billing records: Retained for a minimum of 6 years after the transaction date to comply with UK tax and accounting regulations.
• Usage data and logs: Retained for up to 12 months for analytics and security purposes, after which it is anonymised or deleted.
• Documents you upload: Processed in real-time and not stored on our servers beyond the duration necessary to complete the requested operation, unless otherwise specified.

Upon deletion of your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage for sensitive data at rest.
• PCI-DSS compliant payment processing through certified third-party providers.
• Regular security assessments and monitoring of our infrastructure.
• Access controls restricting employee access to personal data on a need-to-know basis.

While we take all reasonable precautions to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. International Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom, the EU, or the EEA. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection law, including:

• Transfers to countries that have been deemed to provide an adequate level of data protection by the UK Government or the European Commission.
• Use of Standard Contractual Clauses (SCCs) approved by the European Commission or the UK International Data Transfer Agreement (IDTA).
• Other legally recognised transfer mechanisms or derogations as applicable.

You may request further information about the safeguards in place by contacting us at help@pdf-help.com.

10. Your Rights

Under the GDPR, UK GDPR, and the UK Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us at help@pdf-help.com. We will respond to your request within 30 days, or within the timeframe required by applicable law.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updated versions will be posted on our website with a revised effective date. Where changes are significant, we will notify you by email or through a prominent notice within the Service.

Your continued use of PDF-Help after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically for the latest information on our privacy practices.